Information Technology Operations Analyst jobs in United States
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Kelly · 6 hours ago

Information Technology Operations Analyst

Kelly is seeking an Information Technology Operations Analyst. This role involves providing exceptional customer service in a client-facing capacity, requiring flexibility in scheduling and a willingness to grow in IT.

OutsourcingProfessional Services
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H1B Sponsor Likelynote
Hiring Manager
Sandy Cabadas
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Responsibilities

Contractors can be scheduled for any 5 days of the week, including weekends
This role will require flexibility to work either day, afternoon, or evening shifts
The earliest shift begins at 6am, and the latest afternoon shift ends at 10:30pm
Schedules rotate on a weekly basis. Schedules will be provided 1 month in advance

Qualification

Customer service skillsTechnical support experienceMicrosoft Office 365IT Helpdesk experienceTyping speedPC hardware knowledgeTechnical degree/certificationTeam collaboration

Required

Above average computing and navigational skills
Exceptional customer service skills in a client facing role such as a call center/tech support role - must have exp. with customer support
Team player who collaborates effectively with peers and other teams but can also work well independently
Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
Ability to type at least 30 words per minute
Looking to grow in IT
Call Center with Technical Support Background – troubleshooting experience
Candidates must have device or ability to receive multi factor authentication via app

Preferred

IT Helpdesk experience/Experience with Ticketing
Technical degree and/or IT Certification preferred
General knowledge and understanding of PC hardware and components
High school education required. 0-2 years of related experience. Associates Degree or Technical Certification preferred

Company

We’ve been helping organizations find the people they need longer than any other company in the world.

H1B Sponsorship

Kelly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

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Chris Layden
Chief Executive Officer
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N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Company data provided by crunchbase