Sky Systems, Inc. (SkySys) ยท 7 hours ago
IT Desktop Support Technician
Massachusetts, United States
Full-time
Onsite
Mid Level
3+ years expSky Systems, Inc. is a company seeking an IT Desktop Support Technician to provide technical support for IT infrastructure. The role involves troubleshooting hardware and software issues, supporting desktop applications, and ensuring compliance with customer security requirements.
Information Technology
Hiring Manager
Eruj I.
Responsibilities
Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites
Ability to lift / move computer equipment weighing up to 50 lbs
Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred)
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling
Experienced in repeat call analysis and developing preventive actions
Experienced in Problem management
Excellent written and oral communications skills with clients and management as well as people skills
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
Must haves: Desktop imaging
Application Installation / support
Outlook issues troubleshooting
Printer related troubleshooting
Conference room management
Knowledge on ticketing tool
Good Customer management skill
Good in oral and written communication
Able to interact and work with customers at different levels
Driven and result oriented
Passionate about the work
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Qualification
Required
Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications
Basic knowledge of enterprise LAN and WAN setups and concepts
Ability to perform smart hand activity under instruction-based activities at sites
Ability to lift / move computer equipment weighing up to 50 lbs
Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred)
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling
Experienced in repeat call analysis and developing preventive actions
Experienced in Problem management
Excellent written and oral communications skills with clients and management as well as people skills
Ability to work with deadlines and complete tasks on time
Takes proactive ownership and works with sense of urgency
Must haves: Desktop imaging
Application Installation / support
Outlook issues troubleshooting
Printer related troubleshooting
Conference room management
Knowledge on ticketing tool
Good Customer management skill
Good in oral and written communication
Able to interact and work with customers at different levels
Driven and result oriented
Passionate about the work
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Preferred
Preferably with an Associate Degree in Electronics and CompTIA A+ Certification
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
Experience of ticketing tools (ServiceNow / Remedy etc.)
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
Company data provided by crunchbase