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Distribution International · 2 days ago

Inside Sales

Rosedale, MD

Full-time

Onsite

Entry Level

$13/hr - $30/hr

1+ years exp

Distribution International is an industry leader in energy-efficient insulation and building material products, recognized as a "Great Place to Work". They are seeking an Inside Sales Representative to work cooperatively with outside sales to grow existing customers and create new ones, while meeting monthly sales quotas and providing exemplary customer service.

AutomotiveConsumer ElectronicsLogisticsManufacturingReal Estate

Responsibilities

Generate new and repeat sales by providing product and technical information in a timely manner

Determine customer requirements and expectations in order to recommend specific products and solutions

Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability

Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles

Accurately process customer transactions such as orders, quotes, or returns over the phone

Provide accurate information regarding availability of in-stock items

Obtain accurate information from vendors relating to shipment dates and expected date of delivery

Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items

Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction

Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary

Contact customers following sales to ensure ongoing customer satisfaction

Fill customer requests for catalogs, information, or samples

Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows

Setup and maintain customer files within company CRM

Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction

Communicate to the purchasing department unexpected increases or decreases in demand for products

Assist in scheduled physical inventory counts

Prepare and submits weekly call reports and monthly sales

Any other duty, task, or responsibilities as assigned

Qualification

B2B Sales ExperienceMS Office SuiteMultitasking SkillsConsultative SkillsPresentation SkillsCommunication SkillsOrganizational SkillsTime Management SkillsProblem Solving Skills