ABM Industries · 2 days ago
Gate Ambassador/customer service
Charlotte, NC, United States
Full-time
Onsite
New Grad, Entry Level
$15.75/hr - $15.75/hrABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions, managing gate coordination, and assisting with transfers during high-volume situations.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Monitor and manage a group of assigned gates to ensure all passengers who need wheelchairs receive assistance efficiently
Communicate with passengers about the airport and airline services available
Assist with the passengers who need a wheelchair between connecting flights when needed
Support and assign Passenger Assistants when there are multiple passengers or needing extra assistance
Coordinate with dispatcher, coordinator and shift leaders regarding gate assignments, delays, or passenger issues
Report on any issues such as late arrivals, no-shows, or gate changes
Ensure an adequate number of wheelchairs are available and organized for each gate
Maintain awareness of flight schedules and arrival times to anticipate transfer needs
Qualification
Required
Must be 18 years of age or older
High school diploma or GED required
Ability to work in a fast-paced, time-sensitive environment
Must be able to read, write and communicate in English
Effective communication skills and professionalism
Collaborator with an initiative-taking and helpful attitude
Able to lift and maneuver wheelchairs when needed
Flexibility to work various shifts, including weekends and holidays
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available
Preferred
Previous experience in customer service or similar work experience preferred
Benefits
Comprehensive benefits package
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
Founded in 1909
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-06
The Motley Fool
2025-12-19
Private Equity Wire
2025-12-19
Company data provided by crunchbase