Cape Cod Healthcare · 18 hours ago
Sr Epic Analyst, Ambulatory (Remote)
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $105K/yr
5+ years expCape Cod Healthcare is seeking a Sr. Epic Analyst to function across all affiliates as an information systems consultant. The role involves supporting senior management and department managers in planning, implementing, and maintaining Information Systems while providing guidance on Epic system build and maintenance.
Health Care
Responsibilities
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management
Functions as an information systems management consultant to senior management, department management, and use stakeholders developing and demonstrating more advanced skills with small to medium complexity departmental and interdisciplinary operational workflow analysis and systems design
Demonstrates advanced Epic system build capabilities and can consistently complete multiple concurrent assigned build tasks in an independent manner
Provides basic system build support and guidance to Epic System Analyst staff as needed
Demonstrates an advanced understanding of the Epic testing process, including complex script development, execution, error identification and correction, and completion processes in an independent manner, providing developmental and enhancements to the testing process as needed
Understands and routinely complies with established Departmental and Epic change control process and procedures. Provides review and input into group / team change control matters
Demonstrates an advanced understanding of Epic system maintenance requirements and proactively completes assigned system maintenance tasks including issue alert responses in a timely and accurate manner, escalating related issues and providing support and guidance for Epic System Analysts as needed
Demonstrates intermediate to advancing documentation capabilities, including completeness, maintenance and updating, and responsibility for assigned system documentation responsibilities for a group / team
Understands and routinely complies with established Departmental and Epic ITSM/ITIL service and support processes including but not limited to issue, problem, asset, and time accounting management process and procedures. Provides proactive input into service and support process improvement
Demonstrates intermediate to advanced levels of system trouble-shooting and diagnostic capabilities for assigned areas of support and is able to demonstrate a basic understanding of related technology and application related components of more complex, interdisciplinary trouble shooting and diagnostic issues
Completes individually assigned work which is complex in nature in a timely, efficient, and effective manner for primary areas of responsibility. Demonstrates intermediate to advanced skills for complex and interdisciplinary group / teamwork and understand enterprise system workflows and system considerations and requirements
Works collaboratively with group / team members and with other technical or functional areas of the department
Provides proactive support for group / team member System Analysts
Collaborates with Senior Manager for assigned applications daily on incident and request prioritization and execution with fellow Senior Analysts and System Analysts
Supports current Cape Cod Healthcare departments with Epic Ambulatory module
Supports rollout and build of new Cape Cod Healthcare Ambulatory departments with Epic Ambulatory module
Demonstrates a proactive and effective business relationship with operational stakeholders and super-users, based on an intermediate level of understanding of operational workflows and system requirements and meeting their support requirements
Provides input and subject matter expertise into project related planning and implementation work. Demonstrates the ability to effectively and efficiently coordinate assigned scopes of work within a bigger project as assigned
Monitors and evaluates issues and request queues as assigned
Fulfills On-Call responsibilities as assigned
Performs and completes other duties as assigned
Effective verbal and written communication with peers, departmental staff, and operational stakeholders and super users
Intermediate to advanced combination of technical, analytical, and customer service skills
Intermediate to advanced business and systems analyst skills in workflow design, performance improvement, and healthcare or related operations
Ability to work independently and exercise independent judgement
Ability to effectively handle multiple, concurrent priorities and workloads
Ability to complete assigned work in a timely and efficient manner
Critical thinking and basic problem-solving skills
Initiative and proactive follow-up skills
Intermediate to advanced understanding of Information Technology Service Management (ITSM) including change control, issue and problem management, and other service and support processes
Required limited guidance and direction to complete more complex or advanced components of duties and responsibilities
Ability to provide mentoring and support guidance for Systems Analysts
Business relationship management skills for interactions with operational stakeholders and super-users
Basic and developing understanding of Microsoft Office applications used for communication, documentation, planning, and coordination (Outlook, Word, Excel, PowerPoint, Visio, Skype/Teams)
Qualification
Required
High School graduate or equivalent
5 years of relevant experience: Information Technology, business analyst, operational super user, including a minimum of 2 years of systems analyst experience
Must possess or achieve one relevant Epic certification within first year of employment
Epic certification(s) required: Ambulatory
Ability to work independently and exercise independent judgement
Ability to effectively handle multiple, concurrent priorities and workloads
Ability to complete assigned work in a timely and efficient manner
Critical thinking and basic problem-solving skills
Initiative and proactive follow-up skills
Intermediate to advanced understanding of Information Technology Service Management (ITSM) including change control, issue and problem management, and other service and support processes
Required limited guidance and direction to complete more complex or advanced components of duties and responsibilities
Ability to provide mentoring and support guidance for Systems Analysts
Business relationship management skills for interactions with operational stakeholders and super-users
Basic and developing understanding of Microsoft Office applications used for communication, documentation, planning, and coordination (Outlook, Word, Excel, PowerPoint, Visio, Skype/Teams)
Preferred
Bachelor's degree in healthcare or information technology related field or equivalent preferred
Two Epic certifications preferred
Experience with Epic Care Link, Care Everywhere or Beacon Certification is a plus
At least one of the following Epic Certifications also required: Epic Care Link, Bones, and/or Orders
Company
Cape Cod Healthcare
Cape Cod Healthcare offers a comprehensive array of medical services delivered by top-notch teams of healthcare providers.
5001-10000 employees
H1B Sponsorship
Cape Cod Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Michael Lauf
President and CEO
Richard Silveria
Chief Financial Officer
Recent News
2025-09-10
Company data provided by crunchbase