Apply on Employer Site

NEOGOV · 1 day ago

Program Service Assistant Senior (Attorney - Internal Only)

Hastings, MN

Full-time

Onsite

Mid, Senior Level

$52K/yr - $82K/yr

3+ years exp

NEOGOV is looking for a Senior Program Service Assistant to support the County Attorney’s Office in Dakota County. The role involves being the first point of contact for various stakeholders, performing document management tasks, and ensuring compliance with data privacy regulations.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Handle phone calls and face to face contacts. Respond promptly to general questions/problems within area of responsibility from the public or Office staff in a helpful, timely, and professional manner

Demonstrate comprehensive understanding as to matters that should be handled at their level and matters that need to be elevated to supervisory staff or other divisions

Maintain in-depth knowledge of all support functions within unit or physical location and be prepared to share information with other staff and management when necessary

Act as first point of contact for program customers or clients and make appropriate referral and communicate time sensitive information accurately and promptly to appropriate staff

Use advanced processing functions within a variety of computer applications to design and produce documents that are highly visible and appropriate to distribute to the general public and customers

Ask specific questions when given a document preparation request to ensure correct format, scope, and quality so that finished product fully meets customer expectations

Proofread all documents to ensure accuracy

Assist in the implementation or testing of tracking system/databases as needed or requested

Consistently utilize appropriate security measures when handling confidential or sensitive materials

File hard copy and electronic documents in correct file according to appropriate departmental filing system and follow-up on missing or incomplete files to resolve issue utilizing multiple search techniques

Answer questions for staff regarding case file preparation, records & department filing procedures in an appropriate and professional manner

Maintain security and confidentiality of all records and follows data privacy and HIPAA regulations

Receive, prepare, proofread and routing of documents in accordance with department guidelines and regulations

Qualification

Legal process knowledgeData Privacy LawsComputer databases navigationBilingual skillsTyping ability (60 WPM)Public relationsFilingRecord keepingCommunication skills

Required

High School Diploma or equivalent (G.E.D.)

Three years of progressively responsible office support experience

Associate's degree and One year of progressively responsible office support experience

An equivalent combination of education and progressively responsible office support experience to equal or exceed three years

Advanced knowledge of Federal and State Statutes and local ordinances

Advanced knowledge in the interpretation of court documents and the ability to execute actions within timelines established by laws, rules, and procedures

Knowledge of legal process in criminal law

Knowledge of legal process in civil law

Advanced knowledge of English Grammar & Composition

Knowledge of basic accounting principles

Advanced knowledge of Data Privacy Laws

In-depth knowledge of State and Federal guidelines for handling records like: Criminal Histories, Civil Process Records and Prisoner Files (including Medical Records)

Ability to become certified to handle records by the BCA and maintain that certification

Ability to learn and utilize varied software programs including but not limited to: Word, Excel, Access, Outlook, and PowerPoint, Investigative software

Proven expertise in accessing and navigating various computer databases and records management systems such as: MGA, TEAMs, OnBase, SharePoint and Adobe

Ability to communicate with a wide range of socio-economic and professional groups in oral and written form

Proficiency in Filing and Record Keeping