Brenny Transportation Inc. & Brenny Specialized Inc · 2 days ago
Customer Service - Account Representative
Saint Joseph, MN
Full-time
Onsite
Entry, Mid Level
$22/hr - $30/hr
2+ years expBrenny Transportation Inc. is a logistics company seeking a Customer Service representative to join their team. The primary responsibility of this role is to solicit freight, build relationships with customers, and manage shipments while ensuring excellent customer service.
Customer ServiceShippingTransportation
Responsibilities
Accountable for providing GRAND CHAMPION Customer Service to everyone
Make outbound phone calls to customers securing shipments to be hauled through Brenny Transportation Inc., & Brenny Specialized Inc
Answering customers' incoming phone calls, questions. Negotiate competitive rates on loads and book shipments
Above average communication with Logistics Team Lead & VP of Logistics & Customer Relations. Meeting weekly or monthly to discuss goal setting and revenue strategies
Maintain and help build strong professional relationships with customers while supporting efforts to grow revenue
Keep telemarketing tabs current
Understand and sell WBE, DBE, and WOSB certifications
Attend company meetings, chamber events, educational classes, networking events, and seminars as directed, while maintaining professional and technical knowledge by participating in these activities and reviewing industry-related publications
Accountable for researching & lead generation of customers. Keeping all customer information up to date in the system
Customer visits on a regular basis to build relationships with customers
Work closely with Business Service & Carrier Service to share necessary credit information, communicate customer expectations, and coordinate freight needs
Resolve customer concerns, develop solutions, and make recommendations to Logistics leaders as needed
Work towards achieving and maintaining company & individual goals
Other duties as directed by Logistics Team Lead, VP of Logistics & Customer Relations, VPs & Owners
Actively pursue and secure new accounts by prospecting and Champion calling on available lanes to quote
Work closely with internal teams—including Business Service, Carrier Service, Customer Service/Sales, and Specialized Dispatch—to share necessary credit information, communicate customer & load expectations, and coordinate freight needs
Maintain and keep track of customer historical sales records in the provided software program
Submit daily, weekly, and monthly activity and results reports, including call reports, work plans, and annual sales analyses
Coaching of new and existing team members
Conduct sales presentations to individuals and groups, ensuring all content is kept up to date
Qualification
Required
Accountable for providing GRAND CHAMPION Customer Service to everyone
Make outbound phone calls to customers securing shipments to be hauled through Brenny Transportation Inc., & Brenny Specialized Inc
Answering customers' incoming phone calls, questions. Negotiate competitive rates on loads and book shipments
Above average communication with Logistics Team Lead & VP of Logistics & Customer Relations. Meeting weekly or monthly to discuss goal setting and revenue strategies
Maintain and help build strong professional relationships with customers while supporting efforts to grow revenue
Keep telemarketing tabs current
Understand and sell WBE, DBE, and WOSB certifications
Attend company meetings, chamber events, educational classes, networking events, and seminars as directed, while maintaining professional and technical knowledge by participating in these activities and reviewing industry-related publications
Accountable for researching & lead generation of customers. Keeping all customer information up to date in the system
Customer visits on a regular basis to build relationships with customers
Work closely with Business Service & Carrier Service to share necessary credit information, communicate customer expectations, and coordinate freight needs
Resolve customer concerns, develop solutions, and make recommendations to Logistics leaders as needed
Work towards achieving and maintaining company & individual goals
Other duties as directed by Logistics Team Lead, VP of Logistics & Customer Relations, VPs & Owners
Actively pursue and secure new accounts by prospecting and Champion calling on available lanes to quote
Work closely with internal teams—including Business Service, Carrier Service, Customer Service/Sales, and Specialized Dispatch—to share necessary credit information, communicate customer & load expectations, and coordinate freight needs
Maintain and keep track of customer historical sales records in the provided software program
Submit daily, weekly, and monthly activity and results reports, including call reports, work plans, and annual sales analyses
Coaching of new and existing team members
Conduct sales presentations to individuals and groups, ensuring all content is kept up to date
Preferred
College degree or 2-4 years work experience, customer service training helpful
Proficiency in Microsoft Office 365
Above average communication skills
An understanding of the transportation/logistics industry, or a desire to learn
Self-motivated & innovative – able to work with little supervision
Able to multitask and prioritize tasks at hand
Excellent Customer Service, phone skills, & computer skills
The ability to work in a fast-paced environment, with a smile on your face!
A Grand Champion Attitude and Honest Character will guarantee your success at Brenny!
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Brenny Transportation Inc. & Brenny Specialized Inc
Brenny ~ Your Total Transportation Solution! Mission: Grand Champions of Customer Service Vision: Driving to be Champions of Safety Purpose: Driven to serve Core Values: Trust, Communication, Commitment, Accountable, Results Our Guarantee: We will spoil you with Grand Champion Customer Service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joyce (Sauer) Brenny
Owner & Founder
Company data provided by crunchbase