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PLACE · 14 hours ago

Real Estate Operations Manager

St. Louis, MO

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

2+ years exp

PLACE is a company that offers a growth-oriented environment for real estate professionals. The Operations Manager will be responsible for building and maintaining systems to enhance customer service and team productivity, while also overseeing agent onboarding and team events.

Property ManagementPropTechReal EstateSoftware

Growth Opportunities

Responsibilities

Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, office management, client care systems, team retention and recognition including events, and referrals

Hiring and leadership of virtual support staff, and in-house staff if applicable

Own the agent onboarding process, including holding trainings in person and virtually

Create and own systems for maintaining integrity of the database, including holding agents accountable to activities

Follow the systems for our productivity rhythms to ensure agent productivity

Complete the listing launch and contract to close process for all transactions

Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond

Enter listing data, descriptions, and pictures into MLS

Coordinate photography, staging, sign installation, and other listing launch functions

Act as the liaison between real estate agents, clients, title companies, and lenders

Generate reviews and referrals from clients during and after the transaction

Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Leader

Plan and execute client events that are done at a high level to drive business referrals

Ensure all team receipts are obtained and submitted to the Chief of Staff and take ownership of finding opportunities to reduce expenses

Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity

Keep the team leader informed of any challenges that arise and bring potential solutions

Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings

Qualification

Real estate operationsListing managementTransaction coordinationProcess improvementOffice suite softwareTeam leadershipCommunication skillsTime managementProblem solvingOrganizational skills

Required

Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team

Ability to write reports, business correspondence, and procedure manuals

2+ years' experience in an operations role, preferably in the real estate industry

Must have listing management/transaction coordination experience

Notice and take pride in the details

Team player

Proven ability to lead yourself and others with conviction

Self-motivated

Owning projects once asked to do them and following up with status updates

Ability and desire to focus on one task for at least an hour during time blocks

Positive and direct communication, both written and verbal

Ability to problem solve and use critical thinking daily

Have a 'do whatever it takes' mentality