Capital One · 7 hours ago
Principal Associate, Process Manager- Servicing Training Consultant
Plano, TX
Full-time
Onsite
Mid, Senior Level
$99K/yr - $113K/yr
4+ years expCapital One is seeking a Learning Consultant to join their Servicing Training Pod, focusing on designing and delivering impactful learning experiences. The role involves collaborating with business leaders and stakeholders to assess learning needs and develop training solutions for call center agents.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Consult with multiple teams and stakeholders to assist in meeting the learning needs of associates across multiple lines of business
Lead content and curriculum curation on initiatives associated with Servicing, including job specific and reinforcement training associated with call center training, and consulting with vendor operations for other FS LOBs, amongst other areas of learning
Aggregate learning needs across the organization to identify gaps, needs, and opportunities for enhancements in learning solutions at the Servicing level
Measure Servicing learning impact through assessments and data analysis to make recommendations for enhancements
Facilitate consistent communication between the Servicing Training Pod and Line of Business teams to inform strategy for learning solutions
Work autonomously with minimal supervision but is an overall collaborative and positive team player
Develop and maintain relationships with internal and external stakeholders
Demonstrate a proven track record of strategic partnerships to remain informed on projects and initiatives across an organization
Possess a strong attention to detail and results oriented, ability to meet objectives and handle multiple deadlines and priorities, communicate tradeoffs, provide solutions for identified problems and multi-task
Connecting with the Servicing Training Pod Lead to align on stakeholder needs, team prioritization, and how it connects with the pod’s vision
Meet with partners across the organization to align on learning strategies coming out of their lines of business or programs
Curate content that meets the needs identified by key stakeholders and partners
Review learning strategies to identify opportunities to enhance upon or build new Enterprise learning solutions
Study and become well versed in all learning solutions and curriculum at the Enterprise level
Build relationships by networking with people across the organization
Thinking ahead on communication needs, strategy and roll out to keep all parties informed and organized
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 4 years of experience in adult learning or at least 4 years of experience in learning and development or a combination
At least 4 years of experience in client consulting
At least 4 years of experience in Project Management, Program Management, or Process Management or a combination
At least 2 years of experience in Google G Suite applications
Preferred
3+ years supporting Auto Finance, Business Process Outsourcing, or a combination
1+ year of experience developing training content using the Articulate 360 suite of products
2+ years of experience with online learning platforms (examples include: Adobe Connect, Zoom)
2+ years of experience working with graphics tools (examples include: Adobe Photoshop, Adobe Illustrator)
2+ years of experience with video editing tools (examples include: Adobe Premiere, Camtasia)
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-11
2026-01-11
Business Standard India
2026-01-11
Company data provided by crunchbase