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Allianz · 3 days ago

Customer Service Representative - Westwood Insurance Agency

Plano, Texas, US

Full-time

Hybrid

Entry Level

1+ years exp

Allianz is represented by Westwood Insurance Agency, one of the largest personal lines agencies in the US, dedicated to helping customers protect what matters most since 1952. The Customer Service Representative will provide timely and accurate service by answering inbound calls, addressing inquiries, and assisting clients with their insurance needs.

Asset ManagementFinancial ServicesInsuranceIntellectual Property

Responsibilities

Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions

Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs

Continued professional growth by completing various corporate product training courses throughout tenure with Westwood

Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries

Gain knowledge of department processes and procedures

Qualification

Property & Casualty licenseCustomer service experienceCommunication skillsProblem-solving skillsTeam collaboration

Required

High School Diploma/GED

1 year relevant experience

Property & Casualty insurance license

Company

Allianz

Glassdoor4.0

Allianz is an integrated financial services company offering a range of products, services, and solutions in insurance and asset management. It is a sub-organization of Britannia Rescue.

Founded in 1890

München, Bayern, DEU

10001+ employees