Frost · 1 week ago
Customer Service Specialist- Bilingual
San Antonio, TX - One Frost
Full-time
Onsite
Entry Level
1+ years expFrost Bank is dedicated to providing exceptional banking services and is seeking a Customer Service Specialist to join their team. In this role, you will serve as the first line of support for customers, addressing their banking needs through inbound and outbound calls, while partnering with other business lines to fulfill requests.
Banking
Responsibilities
Complete Frost’s Telephone Customer Service (TCS) training program
Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
Partner with business lines to find the best solution for each customer
Manage competing priorities to ensure you’re meeting customer needs accurately and efficiently
Qualification
Required
Flexible availability, including weekends
Proven commitment to continuous improvement and a high attention to detail
Excellent written and verbal communication skills
1+ years of experience in customer service, sales, or banking
Experience in a customer contact center setting
Proficiency in Microsoft computer applications
Preferred
Completion of at least 30 hours of college coursework
Bilingual in English and Spanish
Benefits
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Company
Frost
Frost provides banking, investments, and insurance services to businesses and individuals throughout Texas.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Phillip Green
Chairman and Chief Executive Officer
Recent News
2025-11-25
2025-11-03
PR Newswire
2025-10-31
Company data provided by crunchbase