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Ricoh USA, Inc. · 7 hours ago

Senior Administrator, Systems Infrastructure

Macon, GA, United States

Full-time

Onsite

Senior Level

5+ years exp

Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking a Senior Administrator for Systems Infrastructure to manage, implement, and support various systems, including Microsoft Systems and VMWare, while providing advanced support to end users and ensuring system performance and connectivity.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Manages the environment and provides subject matter expertise for an enterprise class system (Messaging, ESX, Storage, Active Directory, SQL Administration)

Provides architecture, design and implementation support for complex system configurations

Utilizes problem solving and troubleshooting skills in enterprise level environments, being able to logically step through issues and troubleshoot problems by thinking outside of the box and being creative with solutions

Accommodates customer requirements and possesses a drive to provide a high level of customer service, which includes working a flexible schedule that can be dictated by enterprise support issues

Works within a team environment, but also operates independently in the absence of strict guidance to correct issues and improve the environment, as appropriate

Relates technical issues and requirements to business issues, and vice versa. Communicates these issues to non-technical internal associates and customers

Provides general administration of various systems in the organization including, but not limited to, the messaging environment supporting 30k plus users, spam filter and other mail related systems / tools

Plans, tests, tunes, configures and sets up messaging architecture and supports common email applications (Blackberry, Traveler, PDA based email)

Manages the appropriate setup of applications hosted via Lotus Notes or reliant upon Lotus Notes. This includes, but is not limited to, Blackberry services and Traveler

Provides 3rd level support and assists with help desk tickets relating to issues with Lotus Notes and related environments

Acquires and maintains competent knowledge of relevant products, current support policies and methods of support delivery

Researches, delivers and documents confident, accurate technical solutions to end users on a timely basis

Provides assistance and guidance, acting as an escalation point for team members to resolve complex issues. Determines root cause and business impact of issues, reports issues and proposes solutions

Prioritizes problem solutions effectively, based on business value, risk, urgency, and level of effort

Completes complex special projects with an advanced knowledge of company & organization policies, practices and procedures

Maintains information technology systems with a regular use of ingenuity and creativity

Completes, and occasionally leads, complex projects as assigned by management

Required to participate within an on-call schedule

Performs other duties as assigned

Qualification

Microsoft operating systemsVMwareLotus NotesTCP/IP protocolNetworking hardwareMCSE certificationCitrix certificationCustomer service skillsPrioritizing skillsCommunication skills

Required

Requires technical degree, certification or equivalent experience

Requires minimum of 5 years of experience with Microsoft operating systems

Requires knowledge of TCP/IP protocol; requires knowledge of networking hardware and ability to use that knowledge to configure and maintain installed systems

Should have 5-7 years or more of messaging (Lotus Notes) experience, at least 3 in a Senior level role

Preferred

MCSE, VMware and Citrix certifications are encouraged

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)