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Ricoh USA, Inc. · 7 hours ago

Engineer II, Systems

Lawrenceville, GA, United States

Full-time

Onsite

Mid Level

3+ years exp

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to empower digital workplaces. The Engineer II, Systems role involves providing advanced operational support for Wintel servers and infrastructure systems, while resolving end user and application owner issues.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Complete special projects as assigned by management

Resolves end user and application owner issues utilizing Service Now

Monitors, installs, upgrades, patches and resolves advanced hardware and OS issues on Wintel servers

Completes special projects with an advanced knowledge of company & organization policies, practices and procedures

Provides advanced customer support by resolving end user and application owner trouble tickets

Provides advanced support for infrastructure systems (BIG-IP, WebWasher, monitoring, backups, LAN)

Other duties as assigned

Qualification

Microsoft operating systemsTCP/IP protocolLAN/WAN network topologyBroadcom VMWare ESXiWindows Admin supportMS OfficeHRIS systemsCustomer supportGoal settingRelationship building

Required

Requires technical degree, certification or equivalent experience

Requires minimum of 3 years of experience with Microsoft operating systems

Requires knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installations

Must have a proven track record of progressive human resource experience at a manager level

Must have a proven track record of relationship building with both internal and external customers

Experienced in setting goals by defining and prioritizing specific, realistic objectives

Ability to handle employee conflicts and differences by interpreting verbal/ non-verbal behavior, detecting perceptions and needs of employees, understanding and valuing employee differences

Demonstrated business acumen and the ability to understand business strategy and goals

Requires working knowledge of MS Office and HRIS systems

Requires comprehensive understanding of LAN/WAN network topology, knowledge of Broadcom VMWare ESXi, and advanced Windows Admin support experience and hands-on expertise in hardware/software

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)