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Heartland · 1 day ago

Technical CSR II

Troy, Michigan, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Global Payments is a leading provider of payment technology and software solutions. The Technical CSR II role involves responding to technical customer service requests and resolving issues related to point of service products, while maintaining accurate records of inquiries and problems.

Credit CardsPaymentsTransaction Processing

No H1B

Responsibilities

Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation

Enters required and additional relevant information into databases while resolving customer issues

Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals

Begins to interpret polices, procedures, compliance and association regulations