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The Baldwin Group · 11 hours ago

Customer Service Representative - Westwood Insurance Agency

Plano, Texas, US

Full-time

Hybrid

Entry Level

1+ years exp

Westwood Insurance Agency is one of the largest personal lines agencies in the US, helping customers protect what matters most since 1952. The Customer Service Representative will provide timely and accurate customer service, handle inquiries, and assist clients with their insurance needs.

CreditEmployee BenefitsFinancial ServicesInsuranceRisk Management

Work & Life Balance

Responsibilities

Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions

Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs

Continued professional growth by completing various corporate product training courses throughout tenure with Westwood

Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries

Gain knowledge of department processes and procedures

Qualification

Property & Casualty licenseCustomer service experienceHigh School Diploma/GEDProfessional growth initiativeInsurance products

Required

High School Diploma/GED

1 year relevant experience

Property & Casualty insurance license

Company

The Baldwin Group

The Baldwin Group is an advisory firm that delivers insurance, risk mitigation, and wealth management solutions for businesses. It is a sub-organization of The Baldwin Group.

Founded in 2011

Tampa, Florida, USA

1001-5000 employees