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N.C. Department of Information Technology · 4 days ago

Veterans Services Officer

Haywood County, NC

Full-time

Onsite

Entry, Mid Level

$40K/yr - $69K/yr

2+ years exp

The N.C. Department of Military & Veterans Affairs is seeking a Veterans Services Officer for their Clemmons Veterans Service Center location in Canton, North Carolina. This role involves assisting veterans and their dependents in obtaining benefits, serving as a liaison with various divisions of the U.S. Department of Veterans Affairs, and providing quasi-legal assistance in claims for benefits.

Information Technology & Services

Work & Life Balance

Responsibilities

Engaged in obtaining, compiling, and presenting information pertaining to claims for benefits allowable to veterans and their dependents

Assists veterans and their dependents by first assessing their needs and then taking appropriate action to file all available benefits on their behalf

Assisting and coordinating with other Veterans Service Officers (VSO's), Veterans Service Technicians (VST's) and County Veterans Service Officers (CVSO's)

Serves as a liaison between the State Division of Veterans Affairs and the U.S. Department of Veterans Affairs

Coordinating the activities of Veterans Service Officers with various divisions of the U.S. Department of Veterans Affairs

Reviewing and interpreting current legislation and regulations

Determining validity of benefits claims

Presenting claim briefs before the Board of Veterans Appeals

Reviewing the Board's decision for grounds for appeal

Participating in civic functions to inform the public of services provided to veterans and the rights of their dependents

Working on difficult cases which may include contacting the Department of Social Services, contacting lawyers, doctors, other professionals and the general public in obtaining information needed when working as the claimant's advocate

Requires some travel to counties and districts, to include public appearances, as well as interacting with veteran's organizations and federal officials

May include some weekend, after hours and holiday work to allow for Veterans outreach programs, conferences and training

Qualification

Veterans services knowledgeClaims presentationInterviewing skillsMicrosoft OfficeLeadership experienceAdvocacy experienceCommunication skills

Required

Bachelor's degree from an appropriately accredited institution and two years of experience in veterans' services, human services or related managerial or administrative work; or an equivalent combination of education and experience

Documented experience gathering supporting documentary evidence and presenting claims

Documented experience with State and Federal laws, rules and regulations pertaining to veteran's services and benefits and functioning's of the Veterans Administration

Documented experience with interviewing skills to recognize the needs of veterans and their dependents, determine the course of action to be followed, and pursue action to a justifiable conclusion

Documented experience leading a group of Counselors/ Veteran services officers

Demonstrated experience working with Microsoft Office