eTeam ยท 22 hours ago
Technical Support Specialist
Rio Rancho, NM
Contract
Onsite
Senior Level
$22.80/hr - $22.80/hr
5+ years expeTeam is seeking a Technical Support Specialist to contribute to the development of new concepts and techniques while handling complex customer issues. The role requires independent judgment and technical knowledge to resolve hardware and software problems for customers.
Information Technology
Hiring Manager
Sukanya Kumari
Responsibilities
Working independently while using standard protocol to respond to more complex customer issues
Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects and provides resolution and feedback based on analysis
Qualification
Required
High school education or equivalent
Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
Can confidently diagnose problems to hardware FRU level
Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines
Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
Knowledge, experience and updating Knowledge Management systems
Preferred
some college level education
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase