JPMorganChase · 7 hours ago
Product Delivery Manager, Adobe and Customer Journey Analytics
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Senior Level
$104K/yr - $170K/yr
5+ years expJPMorganChase is a leading financial services firm, and they are seeking a Product Delivery Manager to enhance and optimize product delivery to customers. The role involves managing end-to-end processes, liaising with stakeholders, and driving efficiencies in product delivery and analytics capabilities.
Asset ManagementBankingFinancial Services
Responsibilities
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners
Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
Manage AA-to-CJA migrations, including mapping, validation, and user support. Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools
Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA. Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
Mentor new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements
Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision making
Qualification
Required
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
Strong understanding of data visualization tools (AA Analysis Workspace, ACJA, Tableau); Experience with SQL and database solutions (e.g., AWS Athena S3, Snowflake)
Ability to conduct audits, troubleshoot tracking issues, and ensure data quality
Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
Skilled in other Microsoft tools, including Excel, Word, Teams, and OneNote, including in graphics and presentation tools (e.g., PowerPoint, Figma)
Exceptional facilitation, storytelling, and presentation skills; comfortable training groups of all sizes
Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs, certifications, and playbooks
Preferred
Proficient knowledge of the product development life cycle, design, and data analytics
Experience working in a in a solution consulting, technical training, or enablement role, preferably with experience in financial services data and regulatory environments
Experience managing large-scale platform migrations and user enablement initiatives
Bachelor's Degree in Computer Science, Data Science, or equivalent experience. AA and ACJA certification(s) or equivalent experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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