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Maximus · 3 weeks ago

Senior Analyst, Capacity & Forecasting (Remote)

United States

Full-time

Remote

Senior Level

$95K/yr - $105K/yr

5+ years exp

Maximus is seeking a Senior Analyst, Capacity & Forecasting to support their SOA/WMO program. This role plays a key part in driving operational efficiency and workforce scalability, working closely with cross-functional teams to ensure staffing meets business goals and service level targets.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

H1B Sponsor Likely

Responsibilities

Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods

Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts

Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met

Develop operational production plans to efficiently allocate staff resources against workload

Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities

Plan and execute analysis – often interrogating data and other information to perform root cause analysis and develop an impact assessment

Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts

Qualification

ForecastingCapacity PlanningStatistical AnalysisData AnalysisMicrosoft ExcelSQLPower BITime Series ModelingRegression TechniquesCommunication SkillsTeam Collaboration

Required

Bachelor's Degree

5-7 years of experience

Experience with conducting and interpreting mathematical or statistical studies

Exceptional proficiency in Microsoft Office applications, specifically Excel

Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests

Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics

A minimum of 5 years of experience in forecasting, capacity planning, or workforce analytics, especially in contact centers or service operations (1000+ FTE environments)

Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques

Experience influencing staffing and budget decisions through partnership with Operations and Finance

Exposure to enterprise-level workforce planning across omnichannel or multi-site environments

Preferred

Master's degree

Advanced proficiency in Excel, SQL, and Power BI (or Tableau)

Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning

Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent)

Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles

Benefits

Work/Life Balance Support - Flexibility tailored to your needs!

Competitive Compensation - Bonuses based on performance included!

Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities-Participate in training programs, workshops, and conferences.

Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Company

Maximus

Glassdoor3.5

Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.

Founded in 1975

Mclean, Virginia, USA

10001+ employees

http://www.maximus.com/

H1B Sponsorship

Maximus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (39)

2023 (50)

2022 (42)

2021 (36)

2020 (42)