Encore Vet Group · 7 hours ago
Customer Service Representative - Cincinnati Veterinary Surgical and Wellness Center
Cincinnati, OH
Full-time
Onsite
New Grad, Entry LevelEncore Vet Group is a community of veterinary hospitals dedicated to providing exceptional care to pets and their people. The Customer Service Representative at Cincinnati Veterinary Surgical and Wellness Center will be responsible for greeting clients, managing appointments, and supporting the veterinary team while ensuring a positive experience for pet owners.
Health CareHospitalPetVeterinary
Responsibilities
Greeting clients with warmth and professionalism, in person and on the phone
Scheduling appointments and managing daily workflow
Answering questions and providing clear, compassionate client education
Maintaining accurate records and updating patient files
Supporting the veterinary team with communication and coordination
Processing payments and checking clients in and out
Helping to ensure a calm, organized, and welcoming lobby experience
Qualification
Required
Be the first smile they see
At Cincinnati Veterinary Surgical and Wellness Center (CVSWC), we're a supportive, compassionate team dedicated to providing exceptional care to pets and their people
We're looking for a Full-Time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day
Greeting clients with warmth and professionalism, in person and on the phone
Scheduling appointments and managing daily workflow
Answering questions and providing clear, compassionate client education
Maintaining accurate records and updating patient files
Supporting the veterinary team with communication and coordination
Processing payments and checking clients in and out
Helping to ensure a calm, organized, and welcoming lobby experience
Are a people person who enjoys creating great experiences—from the first phone call to the final tail wag
Keep things organized and running smoothly, even on busy days
Handle multitasking like a pro while staying calm, kind, and collected
Feel confident using computers, practice management systems, and digital tools
Communicate clearly, compassionately, and professionally—especially with worried pet parents
Thrive in a fast-paced environment where no two days look the same
Want to grow your skills in a clinic that values learning, teamwork, and work-life balance
Preferred
You have veterinary experience—especially CSR/front desk experience (highly preferred but not required)
Benefits
Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
Generous CE allowance + paid CE time
Uniform allowance
Pet care discounts for your personal pets
PTO, floating holidays, parental leave, and military leave
A robust Employee Assistance Program (from finances to wellness and everything in between)
Access to Encore Vet Group’s library of training, CE, and career development resources
A 401(k) with up to 5% company match.
Company
Encore Vet Group
Encore Vet Group is a veterinary company that was formed to buy veterinary clinics.
Founded in 2018
1001-5000 employees
H1B Sponsorship
Encore Vet Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-01Seed
Leadership Team
Bo Iler
President & Chief Executive Officer
Company data provided by crunchbase