Operations & Program Manager, Customer Success jobs in United States
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Ladders · 2 days ago

Operations & Program Manager, Customer Success

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$122K/yr - $166K/yr
date6+ years exp

Ladders is seeking an Operations & Program Manager for Customer Success to join a leader in the Information Technology space. The role focuses on enhancing customer engagement and retention through program management and cross-functional collaboration.

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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Drive and scale programs that enhance customer engagement and retention
Design and optimize AI-supported handoff workflows for Sales and Customer Success
Lead improvements in forecasting accuracy and renewal workflows
Map and enhance workflows across the customer lifecycle to improve outcomes
Serve as the operational and technical owner for customer success systems
Develop rollout plans and training for new tools and processes
Monitor industry trends and suggest operational improvements

Qualification

Customer Success operationsProcess optimizationData analysisCross-functional collaborationCommunication skills

Required

6+ years of experience in Customer Success operations or revenue operations
Strong understanding of the entire customer lifecycle, including adoption and renewals
Proven ability to optimize processes and create scalable frameworks
Experience in cross-functional collaboration with various customer journey stakeholders
Demonstrated success in managing customer success initiatives and workflows
Proficiency in data analysis for performance assessment and decision-making
Excellent communication skills for working with technical and non-technical teams

Benefits

Generous health and wellness benefits package
Maternity and parental leave top-up programs
Retirement matching program
Equity grants and RSU program for many employees
Paid volunteer days to support community engagement
Remote-first work environment with occasional travel requirements

Company

Ladders

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Glassdoor4.0
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Ladders is the home for $100K+ careers
dateFounded in 2003
location
New York, New York, USA
people-size51-200 employees
web-link
http://www.theladders.com

Funding

Current Stage
Growth Stage
Total Funding
$7.25M
Key Investors
Matrix
2004-11-08Series A· $7.25M

Leadership Team

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Marc Cenedella
Founder
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