Digital Fix Consulting · 1 week ago
Enterprise Support I
Dearborn, MI
Full-time
Onsite
Entry, Mid Level
2+ years expDigital Fix Consulting is seeking a key member for their Enterprise Support team. This role involves supporting the user community through various channels, managing user accounts, and assisting with network issues while ensuring customer service excellence.
ConsultingInformation TechnologyTechnical Support
Responsibilities
Support the user community via service desk tickets, walk up, email and chat
Ensure that all requests from users are logged and escalation procedures are followed
Manage user accounts
Manage desktop/software assets
Assist Network Operations team with troubleshooting of network issues
Assist Network Engineering team with deployment of network devices
Install, move, add and change user desktops, laptops and tablets
Identify, investigate and research user questions and problems as well as isolate, resolve or escalate information systems problems
Install and configure Linux desktop computer system hardware and software (including operating system and applications software)
Install and configure printers and various network connected equipment
Develop technical guidelines and document processes for desktop support area
Coordinate special projects and system upgrades
Brief customers and/or management on the status of the resolution efforts
Take ownership of production related incidents including communications, escalations and follow-up for root cause analysis
Work closely with other members of the department on corporate initiatives
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Qualification
Required
Certified Apple Reseller Certification
Proven strong analytical and problem solving skills
2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux
Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
Experience with automated desktop deployments using modern configuration management systems
Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
Extensive knowledge of computer hardware
Strong written and verbal communication skills
Demonstrated ability to work independently and multi-task in an environment of changing priorities
Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
Proven resourcefulness, creativity and troubleshooting skills
Experience working in a fast-paced support role
IP networking and subnetting knowledge
Basic knowledge of networking technology and troubleshooting
Preferred
3+ years of overall IT support experience
Familiarity with ITIL standards
Familiarities with Microsoft Outlook 365
Company
Digital Fix Consulting
Digital Fix Consulting provides device management, deployment, desktop support, and IT consulting services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase