Vanderweil Engineers ยท 6 hours ago
Senior Help Desk Analyst
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expVanderweil Engineers is a nationally recognized engineering firm specializing in MEP/FP and technology services. They are seeking a Senior Help Desk Analyst to provide top-tier support to internal clients, manage technology initiatives, and troubleshoot complex technical issues across various platforms.
ConsultingInformation TechnologyLegalReal EstateSoftware
Hiring Manager
Eric Gimler
Responsibilities
Delivering best in class support to Vanderweil internal clients
Work with new technology and latitude to take ownership of business technology initiatives
Use your versatility and problem-solving skills to deliver solutions while solving challenges
Learn from a long tenured team of technology professionals
Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc)
MS Teams Phone support
User and device lifecycle management:
Troubleshoot device compliance, update failures, and encryption issues
User moves/ adds/ changes
Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues
Troubleshoot advanced issues across:
Windows 11 OS Platform
Microsoft 365 (Exchange Online, Teams, OneDrive)
Active Directory / Entra ID (Azure AD)
VPN, MFA, SSO
Application installs
Work with infrastructure & cybersecurity teams to solve complex issues
Open and manage support tickets with vendor support
Setup and support Conference Room AV devices (mostly Logitech RallyBar)
Support MFA enrollment and recovery
Assist with investigation of/ response to suspicious activity
Follow secure handling and escalation procedures
Create and maintain:
Knowledge base articles
Standard operating procedures (SOPs)
Recommend improvements to tools and workflows
Qualification
Required
5+ years in Helpdesk with increasing responsibility
Strong communication and interpersonal skills
Network fundamentals - DNS, DHCP, TCP/IP, VPN
Endpoint Management - Intune, GPO, Windows Update
Ability to lift at least 35lbs
Some infrequent travel to other Vanderweil offices
Preferred
Autodesk Engineering is a plus
Benefits
Flexible & Hybrid Work Culture
Wellness programs are above and beyond, as our team members physical and behavioral health are a priority.
Company
Vanderweil Engineers
Vanderweil is a mechanical, electrical, plumbing, fire protection, technology, sustainability, commissioning, and power engineering firm dedicated to providing customized and innovative engineering solutions through excellent client service.
201-500 employees
H1B Sponsorship
Vanderweil Engineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Eli Sherman
President & CEO
Keith Lord
CFO/Managing Principal
Company data provided by crunchbase