Beacon Hill · 1 week ago
Bilingual Customer Service Rep
Haslet, TX
Contract
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expBeacon Hill is a staffing solutions company seeking a Bilingual Customer Service Representative/Collector fluent in Spanish. In this role, you will assist customers in resolving past-due accounts, negotiate payment solutions, and ensure exceptional customer service while handling inbound and outbound calls.
Staffing Agency
Responsibilities
Collect delinquent payments from customers via phone, Quick Collect, and mail while adhering to regulatory requirements
Negotiate payment solutions for customers unable to make immediate payments
Provide superior customer service with professionalism and courtesy, ensuring a Customer One approach
Perform skip tracing to locate customers and collateral using authorized resources and vendors
Update customer demographic information and maintain accurate records
Present recommendations to management regarding uncollectible accounts
Offer feedback on processes and training materials to improve efficiency
Qualification
Required
Fluent in Spanish (speaking, reading, and writing)
2+ year of experience in collections
Strong problem-solving skills and ability to negotiate payment arrangements
Excellent communication and interpersonal skills
Ability to work onsite Monday-Friday and adapt to seasonal time changes
Self-motivated, team-oriented, and customer-focused
Preferred
1+ years of experience of skip training
Benefits
Medical
Dental
Vision
Federal and state leave programs as required by applicable agency regulations
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
1001-5000 employees
H1B Sponsorship
Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (38)
2024 (94)
2023 (76)
2022 (60)
2021 (77)
2020 (86)
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
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