Peoples Bank of East Tennessee ยท 1 week ago
IT Help Desk Technician
Madisonville, TN
Full-time
Onsite
New Grad, Entry Level
$33K/yr - $40K/yr
0+ years expPeoples Bank of East Tennessee is seeking an IT Help Desk Technician to support and maintain in-house computer systems and peripherals. The role involves troubleshooting, repairing, and upgrading hardware while providing end-user training and assistance as needed.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Ensures software configurations are consistent with defined standards
Minimize PC equipment downtime by completing periodic preventative maintenance as directed
Provides help desk and desktop support as required. Desktop equipment includes, but is not limited to, computers, telephones, printers, monitors, peripherals, and other devices as required. Escalates or refers issue to Senior IT Help Desk Support Technician for assistance as appropriate
Coordinates as directed with outside service providers, 3rd party support, or other vendors for the repair or replacement of equipment
Follows all asset management requirements and policies
Assists with setup, installation, and general maintenance of PC hardware, software, printers, desktops, phones, and peripherals
Assists with patch management of all devices on the network
Supports work order or project-related tasks, including support of local area network and branch operation activities (branch or location openings, etc.)
Receives and responds to incoming calls, pages, and/or e-mails regarding support issues using company-provided mobile devices and/or other computer equipment
Serves in on-call rotation and where availability is required, as determined by a published schedule
Constructs, installs, and tests customized configurations based on various platforms and operating systems
Performs other duties and responsibilities as assigned
Qualification
Required
Technology-related 2-year degree or equivalent from a college, university, or technology school
Six (6) months to one-year of technology-related experience
A+, Network+ or equivalent certifications preferred
Knowledge of networking, database, server/client relationships is a plus
Experience working in an inbound help desk environment
General office equipment: computer, printer, fax, copier, scanner, calculator, etc
Computer knowledge in a Windows environment
Basic knowledge in Microsoft Word and Excel
Foundation of technical knowledge and experience in troubleshooting a wide variety of PC hardware and software issues
Self-motivated and directed, capable of independent decision making and prioritization of tasks
Ability to maintain confidential information
Excellent customer service skills and analytical skills
Effective time management skills, efficiency, and ability to multitask
Detail-oriented and strong analytical skills
Ability to interact and communicate effectively with employees and other contacts
Strong oral, written, and presentation skills
Ability to work independently and exercise sound judgment
Basic personal computing skills with strong knowledge of the Microsoft suite of applications (Word, Excel, PowerPoint)
Ability to apply visual, comprehension, effective listening, problem-solving, prioritizing, and organizational and customer/employee relations skills in the performance of all essential job functions, with or without reasonable accommodation
Ability to use general office equipment such as computer, phone, fax, copier, calculator, etc., with or without reasonable accommodation
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to speak, hear, stand, and use hands to grasp
The employee is frequently required to walk, sit, stoop, kneel, climb or balance
May be required to lift, carry, or move and position items weighing up to 50 lbs. as necessary
Requires daily work on a computer for 6 hours or more, viewing the screen and data input
Ability to move about the office to access file cabinets, office equipment, etc
Able to work in a fast-paced, multi-tasked environment
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Peoples Bank of East Tennessee
Peoples Bank of East Tennessee offers a wide range of banking solutions including notary, night depository and online banking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dustin Atkins
Senior Vice President - COO/CIO at Peoples Bank of East Tennessee
Company data provided by crunchbase