IT Support Technician jobs in United States
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Sky Zone · 6 hours ago

IT Support Technician

positionDallas, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$23/hr - $28/hr

Sky Zone is a leader in indoor active entertainment, operating over 270 parks across the United States. They are seeking an IT Support Technician to provide technical support, manage hardware deployment, and oversee day-to-day IT operations at their Dallas corporate office.

Facilities Support ServicesFitnessMarket Research
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H1B Sponsor Likelynote

Responsibilities

Serve as point of contact for IT issues for corporate staff, remote users, and park teams
Diagnose and troubleshoot common issues (desktops/laptops, printers, card readers, POS hardware, network equipment, software, etc.)
Manage and escalate tickets using Jira Service Management
Provide excellent customer service with timely and clear communication
Provide daily onsite support for Dallas office employees
Support executive IT needs, including device setup, troubleshooting, and meeting readiness
Maintain IT inventory and asset tracking for the Dallas office
Oversee AV and conference room technology support
Stage, configure, and prepare hardware for new park openings (computers, peripherals, networking equipment, POS devices)
Assist with hardware shipping, receiving, and deployment logistics
Participate in IT infrastructure, hardware refresh, and rollout projects
Occasional travel to support park openings or corporate initiatives

Qualification

Windows desktop administrationMicrosoft 365 toolsImagingDeploying hardwareAtlassian productsRMM toolsAdaptability to new toolsOrganizationCommunication skillsProblem-solving abilities

Required

Knowledge of Windows desktop administration
Familiarity with Windows Management Instrumentation (WMI)
Experience imaging, staging, and deploying hardware
Strong understanding of Microsoft 365 tools
Ability to document processes and write clear technical notes
Understanding of ticket triage and tiered support structures
Strong communication skills (written and verbal)
High attention to detail and strong problem-solving abilities
Ability to manage workload independently in a dynamic environment
Adaptability to new tools, processes, and technology
Strong organization and follow-through

Preferred

Atlassian products (Jira Service Management, Jira Software, Confluence)
RMM tools such as Ninja, TeamViewer, or ConnectWise
Experience with VoIP phone systems
Exposure to Agile/Scrum processes

Benefits

Medical
Dental
Vision coverage
401k plan with company matching

Company

Sky Zone

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Glassdoor3.2
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We’re the world’s largest brand of indoor entertainment parks.
dateFounded in 2011
location
Provo, Utah, USA
people-size1001-5000 employees
web-link
http://www.circustrix.com/

H1B Sponsorship

Sky Zone has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Palladium Equity Partners
2017-01-10Series Unknown

Leadership Team

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Karen Luey
Chief Financial Officer
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Case Lawrence
Founder & Vice Chairman Of The Board
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Company data provided by crunchbase