Qualified Recruiter, LLC · 1 week ago
Information Technology Specialist
Qualified Recruiter, LLC is looking for motivated individuals to grow their careers in IT. The role involves providing desktop support by assisting employees with their computers, printers, and other workplace technology.
Responsibilities
Fix computer software issues
Set up new computers and move or replace existing ones (Installs, Moves, Adds, Changes)
Load and update computer images
Recover and track computer equipment
Tag and manage IT assets
Support printers and related devices
Help users at the Client Center (Tech Bar)
Update tickets and records in IT service systems
Perform other IT support tasks as needed to keep users satisfied
Qualification
Required
Some experience in Desktop Support is helpful, but training is provided for entry-level candidates
Basic knowledge of computer imaging
Experience handling IT issues and changes
Familiarity with tools like ServiceNow, Bomgar, LapLink, and Secure Disk Wipe is a plus
Must live close to Andover, MA and be able to work onsite
Must be a U.S. citizen (required for a government contract)
Must be able to lift up to 40 pounds
Must be able to stand or walk for long periods
Must be able to use stairs or ramps
Must be comfortable kneeling or working under desks and in tight spaces
You communicate clearly, both in writing and speaking
You can work on your own and also as part of a team
You enjoy solving problems
You want regular feedback and opportunities to grow in your career
You value working with respectful, ethical coworkers and clients
Preferred
Dell Technician certification
Experience managing computer inventory