Elite Editing · 2 days ago
Customer Evidence Interviewer (Freelance, Enterprise B2B — EMEA)
United States
Contract
Remote
Mid, Senior Level
3+ years expElite Editing is seeking a highly experienced freelance interviewer and storyteller to lead customer interviews for enterprise customer evidence and case studies supporting Fortune 500 technology companies. The role involves engaging directly with enterprise clients and their customers to capture high-quality source material for customer evidence case studies, focusing on complex technology products and senior customer stakeholders.
CopywritingEdTechEducationProfessional Services
Responsibilities
Prepare for interviews by researching the client’s business, technology, market context, and intended messaging
Partner with internal teams and client stakeholders to clarify story goals and success criteria
Lead live, remote interviews with customer executives and technical leaders
Ask incisive, well-timed follow-up questions to surface metrics, outcomes, and meaningful customer perspectives
Maintain a conversational but directed interview flow that builds trust and keeps senior stakeholders engaged
Accurately track and document story elements, quotes, and supporting details
Produce a clear, strategic interview brief that will guide writers and editors through production
Qualification
Required
Based in EMEA
Available during standard business hours across GMT to GMT+6
3–5+ years of professional experience in journalism, business or technology reporting, documentary work, or customer reference / sales enablement
Highly comfortable interviewing senior executives and subject-matter experts
Comfortable engaging in highly technical conversations and documenting complex information in a clear, detailed manner
Ability to listen for what matters—and how to probe when something important is left unsaid
Can balance narrative instinct with commercial awareness and messaging discipline
Understand agency environments and client-facing dynamics
Communicate with precision and confidence in spoken and written English
Minimum availability of 15 hours per week
Ability to respond to interview requests within one business day
Occasional availability for expedited interviews scheduled within 1–2 business days
Benefits
Paid onboarding and training.
Tiered freelance rates aligned with experience, demonstrated skill, and reliability.
Premium rates for expedited interviews.
Company
Elite Editing
Elite Editing provides professional proofreading, editing and copywriting services for students, writers, website creators and businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jennifer Rotner
Founder and CEO
Company data provided by crunchbase