Smart IT Frame LLC ยท 23 hours ago
NiceX Developer
United States
Full-time
Remote
Mid, Senior Level
3+ years expSmart IT Frame LLC is a staffing company that connects top talent with leading organizations across the USA. They are seeking a NiceX Developer to design, develop, and maintain Interactive Voice Response (IVR) solutions using the NICE CX one platform and integrate them with other systems like CRMs.
Business DevelopmentConsultingInformation TechnologyRecruiting
Hiring Manager
Dhamodharan Sankar
Responsibilities
Create, update, and modify IVR call flows, scripts, and applications using NICE Studio
Integrate the IVR system with backend databases (SQL/RDMS), CRMs (e.g., Salesforce), web services, and third-party APIs using REST APIs, JavaScript, JSON, and XML
Conduct unit and system integration testing (SIT), support User Acceptance Testing (UAT), and manage deployment processes
Monitor, troubleshoot, and resolve issues related to IVR applications to ensure high availability and performance
Work with business analysts, QA teams, and other cross-functional teams to gather requirements and define functional designs
Maintain technical documentation for IVR architecture, configurations, and call flows
Qualification
Required
Typically requires 3-10+ years of experience in IVR development, with a strong focus on the NICE CX one platform
Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows)
Experience with programming languages such as JavaScript, C#, or Java
Knowledge of telecommunication protocols (VoIP, SIP) and CTI integration
A bachelor's degree in computer science, Engineering, or a related field is often required
Strong problem-solving and analytical abilities
Excellent communication skills and the ability to collaborate effectively in a team environment
Preferred
Familiarity with cloud platforms like AWS or Azure and CI/CD pipelines
Company
Smart IT Frame LLC
Smart IT Frame is a leading NMSDC-certified staffing partner, founded in 2012 and headquartered in Somerset, New Jersey.
501-1000 employees
H1B Sponsorship
Smart IT Frame LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (11)
2022 (8)
2021 (9)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Murali Kulala
Chief Executive Officer
Recent News
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2025-06-30
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2025-06-27
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