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Hired by Matrix, Inc · 12 hours ago

Collector (Spanish Speaking)

Fort Worth, TX

Contract

Onsite

Entry Level

2+ years exp

Hired by Matrix, Inc is an international automotive company looking for a Collector (Spanish Speaking). The role involves collecting payments on past due accounts and providing exceptional customer service while working with delinquent accounts and negotiating payment solutions.

Human ResourcesMarketingStaffing Agency

Growth Opportunities

Responsibilities

Collect payments or offer payment solutions on past due accounts in an effort to reduce losses

Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts

Discuss and make arrangements for qualifying customers when needed

Be a consultant to our customers while providing them with an exceptional customer experience

Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements

Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment

Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken

When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions)

Updating customer demographic information

In depth location of customers via internet resources

Appropriate usage/assignment of vendors (skip trace vendor, repo vendor)

Present recommendations to management regarding the final resolution for un-collectible accounts

Offer feedback and recommendations on processes currently in place and training reference materials