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WTHN · 23 hours ago

Studio Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

WTHN is a company dedicated to making acupuncture and Traditional Chinese Medicine accessible for all. The Studio Manager will oversee the operations of the Noho location, ensuring excellence in service, team performance, and revenue growth while fostering a collaborative and high-performing environment.

Health CareWellness

Hiring Manager

Shannon Bitetto

Responsibilities

Own store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments

Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event execution

Monitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals

Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars

Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent

Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house

Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy

Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution

Qualification

Management experienceOperational efficiencyClient hospitalityBusiness networkingStrategic thinkingPassion for wellnessInterpersonal skillsDetail-orientedTeam collaboration

Required

3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking

Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance

Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people's day and set the tone in a positive way in the studio

Strategic thinker with ability to connect the studio goals to daily actions

Obsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences

Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business

Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays

Passionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness products