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R2 Logistics · 6 days ago

Account Coordinator

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

R2 Logistics is a third party logistics provider that offers shipping solutions for manufacturing customers nationwide. The Account Service Representative plays a vital role in ensuring seamless communication from order entry to freight delivery, focusing on customer service and problem-solving.

AutomotiveRailroadTransportation

No H1B

Hiring Manager

Mackenzie Depferd

Responsibilities

Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements

Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations

Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery

Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts

Negotiating rates – building relationships with your carrier network, through daily follow-up calls

Assist with additional responsibilities as needed