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Cape Cod Healthcare · 1 day ago

Lead Urgent Care Receptionist - Float

Hyannis, MA

Full-time

Hybrid

Mid Level

$21.12/hr - $21.12/hr

Cape Cod Healthcare is seeking a Lead Urgent Care Receptionist - Float to train and support the Receptionist staff at their Urgent Care Centers. The role involves supervising staff, managing schedules, processing insurance denials, and ensuring excellent patient service.

Health Care

H1B Sponsor Likely

Responsibilities

Precept new employees and provide training for all Reception employees with systems and clerical responsibilities

Create and adjust monthly schedules for all non-clinical staff

Process all insurance denials, investigate why a denial comes back and reprocess with the necessary changes

Perform all Receptionist duties as needed

Provide secretarial/clerical coverage in an efficient, timely and professional manner

Review payment policies and collect copay at time of service

Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards. Open and distribute mail. Fax prescriptions to pharmacy for patients as needed

Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records

Assist physician in contacting CCHC on call providers or a patient’s primary care physician

Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Scan documents into patients’ charts as needed. Refer to billing those patients unable to pay and/or have questions regarding billing

Distribute charts to secretary, nurse or physician as needed

Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served

Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice

Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes

Perform other essential work-related duties as requested/directed

Will need to travel between all Urgent Care locations

Work with management to develop and implement process improvement projects with the urgent cares

Qualification

Supervisory experienceMedical TerminologyOffice technology proficiencyCommunication skillsInterpersonal skills

Required

Strong communication and interpersonal skills required

Experience of current office technology, proficient in computer office application

Preferred

Supervisory experience, preferred

Medical Terminology knowledge preferred

Company

Cape Cod Healthcare

Cape Cod Healthcare offers a comprehensive array of medical services delivered by top-notch teams of healthcare providers.

Founded in 1984

Hyannis, Massachusetts, USA

5001-10000 employees

http://www.capecodhealth.org/

H1B Sponsorship

Cape Cod Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (2)

2022 (1)

2020 (2)