Apply on Employer Site

Cape Cod Healthcare · 10 hours ago

Scheduling Access Specialist, ENT (Hyannis)

Hyannis, MA

Part-time

Onsite

Entry Level

$22.79/hr - $22.79/hr

1+ years exp

Cape Cod Healthcare is seeking a Scheduling Access Specialist to provide patient scheduling services efficiently and with outstanding customer service. The role involves managing provider schedules, scheduling patient appointments, and maintaining smooth front office operations.

Health Care

H1B Sponsor Likely

Responsibilities

Primary contact for patient access for patients and other departments

Maintains provider schedules to achieve productivity targets, patient access and provider flow

Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule

Manages the schedule during transition to new models of care when applicable

Monitors physician’s panel and contacts patients who are past due for appointments

Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment

Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols

Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information

Reschedules patient appointments and extends patient schedules as necessary

Processes cancellations and no show appointments, and notifies clinician of change in schedule

Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule

Maintains efficient flow of daily patient schedule and front office operations

Mail out new patient package when applicable

Confirms appointments within 24 hours

Liaison for existing and future patients seeking new and follow-up care appointments

Performs tasks as a receptionist and EMR Specialist as needed

Timely communication of unresolved issues to manager or designee to facilitate timely interventions

Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit

Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

Maintains confidentiality regarding patient information in accordance to HIPAA regulations

Ability to float to other MACC practices when required

Perform other work related duties and activities as assigned or requested

Ability to read, write and communicate in English

Qualification

Medical scheduling experienceElectronic Medical RecordsCustomer service excellenceMedical terminology knowledgeTyping skillsMS Office proficiencyCommunication skillsInterpersonal skills

Required

Primary contact for patient access for patients and other departments

Maintains provider schedules to achieve productivity targets, patient access and provider flow

Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule

Manages the schedule during transition to new models of care when applicable

Monitors physician's panel and contacts patients who are past due for appointments

Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment

Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols

Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information

Reschedules patient appointments and extends patient schedules as necessary

Processes cancellations and no show appointments, and notifies clinician of change in schedule

Maintains efficient flow of daily patient schedule and front office operations

Mail out new patient package when applicable

Confirms appointments within 24 hours

Liaison for existing and future patients seeking new and follow-up care appointments

Performs tasks as a receptionist and EMR Specialist as needed

Timely communication of unresolved issues to manager or designee to facilitate timely interventions

Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit

Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

Maintains confidentiality regarding patient information in accordance to HIPAA regulations

Ability to float to other MACC practices when required

Perform other work related duties and activities as assigned or requested

Ability to read, write and communicate in English

High school graduate or equivalent

Demonstrated excellence in providing customer service

Strong communication and interpersonal skills

Preferred

At least one (1) year of experience with medical scheduling

At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.)

Medical terminology knowledge

Typing skills at 30 WPM

Company

Cape Cod Healthcare

Cape Cod Healthcare offers a comprehensive array of medical services delivered by top-notch teams of healthcare providers.

Founded in 1984

Hyannis, Massachusetts, USA

5001-10000 employees

http://www.capecodhealth.org/

H1B Sponsorship

Cape Cod Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (2)

2022 (1)

2020 (2)