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IDEA Public Schools · 12 hours ago

Receptionist - IDEA Hardy (Immediate Opening)

Greater Houston

Full-time

Onsite

Entry Level

$17.92/hr - $22.40/hr

1+ years exp

IDEA Public Schools is dedicated to ensuring that every child can go to college, operating a network of tuition-free public charter schools. The receptionist will serve as the first point of contact for students, parents, and visitors, providing excellent customer service and ensuring that families' needs are met through effective communication and coordination with team members.

CommunitiesEducationNon Profit

Responsibilities

Manages all front office traffic including late students, parents, and visitors. In this capacity the receptionist will:

Ensuring each visitor has the appropriate credentials to enter campus site and to pick up students

Utilizing PowerSchool to locate student schedule for parent pick-ups

Communicating with teachers on student pick-ups

Direct visitors to appropriate team member

Direct late students to SIS Coordinator

Maintains copies of forms, events, and related information for the campus site and IDEA Public Schools. This includes:

Organizing essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc

Copying materials to ensure there is always a supply of all documents at hand

Communicating effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events, etc. are current

Coordinates and transfers student records to appropriate team member. This includes:

Maintaining confidentiality of records as appropriate

Collaborating with appropriate team members to establish system of transferring student records, ie. Dropping off records in a sealed folder in SIS office, Health Services Coordinators office, etc

Answers phone calls by providing general information and/or connecting call to appropriate team member. This includes:

Familiarizing with various roles and duties of team members ie. SIS manages all schedule changes, APO manages all student absences inquiries, etc

Managing a list of extensions and ensuring list remains updated throughout the year

Serves as a liaison between parents, students and team members. This includes:

Communicating morning announcements to students and team members

Exemplifying IDEA core values and exemplar customer service skills

Provides lead team support as needed. This includes:

Recruiting students for the following school year if needed

Exercise good judgment and excellent customer service:

Answering all phone calls

Greeting parents, students, visitors

This role will also serve as the backup for the Nurse/Health Aide

Qualification

Clerical experienceKeyboarding skillsMulti-line phone systemOrganization skillsCommunication skillsInterpersonal skillsProblem solving

Required

High school diploma or GED

One year of clerical experience in office setting

Proficient keyboarding skills

Effective organization, communication, and interpersonal skills

Ability to follow written instructions and operate multi-line phone system

Benefits

Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.

Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.

Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development.

IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.