Alined Consulting Group ยท 15 hours ago
Five9 Analyst
Downers Grove, IL
Full-time
Onsite
Senior Level
$110K/yr - $130K/yrAlined Consulting Group is seeking a Systems Analyst III to enhance their Five9 contact center platform. This role involves analyzing complex business problems, defining system requirements, and developing high-quality voice applications while collaborating with various stakeholders to ensure exceptional customer experiences.
ConsultingProject ManagementStaffing AgencyWeb Development
Hiring Manager
Brendon Cody
Responsibilities
Serve as the Subject Matter Expert (SME) for at least one application or functional area
Understand the full application stack and resolve unique or complex issues
Identify and learn new applications or functionality areas to expand team expertise
Design, develop, and maintain utilities and applications to solve business problems
Assist in planning and analyzing software strategies and system upgrades
Support the planning, development, and maintenance of application interfaces
Foster a collaborative team environment and promote knowledge sharing across IT and operational partners
Provide coaching and training to IT staff and business partners
Work directly with end-users to resolve issues related to daily operations and system workflows
Mentor junior analysts and guide them through design, troubleshooting, and maintenance activities
Support digital website technologies and related system functions
Partner with physicians, leaders, and business users to identify needs and define system solutions
Help users understand system workflows and identify when enhancements or new workflows are required
Identify, analyze, and escalate risks and issues on critical initiatives
Analyze information and data to identify trends and recommend improvements
Define and communicate standards, guidelines, and best practices
Create system documentation, including requirements, release notes, test plans, and training materials
Qualification
Required
Strong technical expertise in voice solutions supporting the Five9 contact center platform
Problem-solving ability
Cross-functional collaboration skills
Experience with technologies such as SIP, RTP/RTCP, IVR, IVA, WebRTC, Web Sockets, and JavaScript
Ability to serve as the Subject Matter Expert (SME) for at least one application or functional area
Understanding of the full application stack and ability to resolve unique or complex issues
Experience in designing, developing, and maintaining utilities and applications to solve business problems
Experience in planning and analyzing software strategies and system upgrades
Ability to support the planning, development, and maintenance of application interfaces
Experience in fostering a collaborative team environment and promoting knowledge sharing
Ability to provide coaching and training to IT staff and business partners
Experience working directly with end-users to resolve issues related to daily operations and system workflows
Ability to mentor junior analysts and guide them through design, troubleshooting, and maintenance activities
Experience in supporting digital website technologies and related system functions
Ability to partner with physicians, leaders, and business users to identify needs and define system solutions
Ability to help users understand system workflows and identify when enhancements or new workflows are required
Experience in identifying, analyzing, and escalating risks and issues on critical initiatives
Ability to analyze information and data to identify trends and recommend improvements
Experience in defining and communicating standards, guidelines, and best practices
Ability to create system documentation, including requirements, release notes, test plans, and training materials
Company
Alined Consulting Group
ALINED Consulting Group is an IT company that offers staffing and software engineering services.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tom Parker
Co-Founder and CEO
Brendon Cody
Co-Founder
Company data provided by crunchbase