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LendKey Technologies, Inc. · 3 days ago

Loan Servicing Specialist, Collections

Cincinnati, OH

Full-time

Hybrid

Entry Level

$18.25/hr - $19.25/hr

1+ years exp

LendKey Technologies, Inc. is a financial technology firm that provides lending-as-a-service solutions to credit unions and community banks. The Loan Servicing Specialist, Collections is responsible for assisting borrowers in resolving outstanding loan debt through proactive outreach and payment negotiations while ensuring compliance with regulations.

Consumer LendingFinanceFinancial ServicesFinTech

Diversity & Inclusion

Responsibilities

Conduct outbound collection calls to borrowers and cosigners on past-due accounts

Negotiate and establish payment arrangements that align with both borrower capability and company policy

Counsel borrowers with professionalism and confidence to help them understand repayment options

Assist with resolving delinquent loan balances through cash collections or forbearance when appropriate

Demonstrate in-depth knowledge of loan products, systems, and collections processes

Maintain confidentiality and security of borrower information at all times

Problem-solve and perform due diligence to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws

Accurately document all collection activity, borrower communications, and account updates in the system

Collaborate with internal teams to resolve borrower concerns and ensure a seamless customer experience

Meet or exceed established daily, weekly, and monthly performance goals for collections, quality, and customer engagement

Qualification

Customer service experienceNegotiation skillsCollections experienceLoan servicing knowledgeMathematical proficiencyEmpathyMicrosoft Suite proficiencyVerbal communicationActive listeningAttention to detailProblem-solving