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PeopleInsight by HireRoad · 7 hours ago

Customer Service and Logistics Representative

Commerce, MI

Full-time

Onsite

Entry Level

1+ years exp

Hire Road, Inc. is a solutions-based staffing company focused on connecting skilled professionals with leading organizations. The Customer Service and Logistics Representative provides high-quality customer support by addressing and resolving issues related to material orders and logistics challenges, ensuring timely delivery and customer satisfaction.

AnalyticsHuman ResourcesInformation TechnologyProfessional ServicesSoftware

Comp. & Benefits

Responsibilities

Provides customer service and resolves issues by offering solutions, explanations, and options for material orders and logistic challenges

Work closely with accounting to ensure accuracy of material purchases and sales reporting

Support sales members by lending support to customers’ communications and orders

Ensures full customer satisfaction and maintain professional communication

Processes purchase orders, adjustments, changes, invoices, and other related paperwork

Work closely with freight forwarders and custom brokers

Work cross functionally with accounting, management, sales, HQs, and external customers

Seeking out opportunities or process and procedure improvements

Direct inbound or outbound logistic operations, such as transportation or warehouse

Qualification

Customer service experienceMicrosoft Office proficiencyVerbal communicationWritten communicationCritical thinkingService-oriented mindsetActive listening

Required

1+ years of customer service experience

Computer skills including fluency in Microsoft Office Products

Excellent verbal and written communications

Service-oriented mindset, focused on understanding and meeting customer needs while delivering timely solutions

Critical thinking skills, capable of analyzing issues, evaluating options, and implementing effective solutions

Active listening skills, ensuring accurate understanding of customer concerns and effective response to inquiries or challenges

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Company

PeopleInsight by HireRoad

PeopleInsight by HireRoad is the only cost-effective people analytics solution built for lean HR teams—delivering impactful insights without the complexity, cost, or commitment of enterprise tools.

Founded in 1997

Arlington, Virginia, USA

51-200 employees