Vaco by Highspring ยท 6 days ago
Collections Specialist
North Andover, MA
Full-time
Onsite
Entry Level
$50K/yr - $50K/yr
2+ years expVaco by Highspring is seeking a Collections Specialist to join a dynamic team and make a meaningful impact every day. The role involves reviewing account statuses, contacting customers regarding delinquent loans, and ensuring compliance with laws and internal policies.
Staffing & Recruiting
Hiring Manager
Annie Ellis
Responsibilities
Review and document account status; contact customers regarding delinquent loans
Prepare and send correspondence for accounts requiring special handling
Handle inbound and outbound calls, emails, and maintain accurate records in the collections system
Conduct skip tracing and establish payment plans when possible
Utilize collection tools and reports to identify issues and minimize losses
Ensure compliance with all applicable laws, regulations, and internal policies
Recommend accounts for charge-off or legal action; coordinate with external agencies as needed
Address credit reporting disputes and maintain dispute logs
Collaborate with internal teams to resolve collection issues promptly
Qualification
Required
High school diploma or equivalent required
Strong communication and problem-solving skills; ability to handle sensitive situations professionally
Proficiency with MS Office and other computer systems
Preferred
2-3 years of experience in consumer or mortgage collections preferred
Previous call center or financial institution experience preferred
Bilingual skills a plus
Benefits
Discretionary bonuses
Medical benefits
Dental benefits
Vision benefits
401(k) retirement plan
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase