Saisystems Health ยท 19 hours ago
Customer Success Manager
Shelton, CT
Full-time
Onsite
Senior Level
7+ years expSaisystems Health is looking for an Enterprise Customer Success Manager to join our team! This role requires a deep understanding of revenue cycle management, credentialing, and EHR workflows, focusing on driving business performance, customer satisfaction, and retention.
Health CareHospitalMedical
Hiring Manager
Abishek vinayak
Responsibilities
Strategic Customer Relationship Management
Serve as the primary point of contact for the two largest enterprise clients, ensuring their needs are met and expectations exceeded
Develop and maintain strong, executive-level relationships with client leadership, including CFOs, revenue cycle directors, and practice administrators
Conduct quarterly business reviews (QBRs) and strategic planning sessions to assess account performance and drive continuous improvement
Financial & Operational Performance Oversight
Own and optimize revenue cycle performance, ensuring improvements in collections, denial management, and payment trends
Collaborate with internal teams to proactively identify and resolve bottlenecks in claims processing, billing workflows, and credentialing
Develop and present customized financial reports and projections, ensuring clients have clear visibility into KPIs, payment trends, and process efficiency
Process Optimization & Digital Adoption:
Drive the adoption of digital tools, ensuring customers leverage PacEHR and RCM services to improve workflow efficiency and revenue outcomes
Work closely with internal teams and customers to refine reporting tools that proactively identify risks and opportunities
Partner with clients to develop customized solutions for improving payer reimbursement, reducing denials, and streamlining credentialing processes
Escalation & Issue Resolution
Act as the primary escalation point for critical account concerns, ensuring timely resolution of operational and financial issues
Work cross-functionally with RCM, credentialing, and customer support teams to address challenges proactively
Manage client expectations and ensure adherence to service-level agreements (SLAs)
Growth & Retention Strategy
Identify and drive opportunities for expansion, including upselling additional services that enhance financial and operational performance
Develop long-term account strategies focused on customer retention, revenue growth, and value realization
Qualification
Required
7 years of experience in enterprise customer success, account management, or healthcare operations
Strong knowledge of RCM, EHR workflows, credentialing, and provider enrollment
Proven ability to manage large, complex customer accounts at the enterprise level
Expertise in financial analysis, KPI reporting, and revenue optimization
Exceptional communication skills, with the ability to engage executive leadership and drive strategic discussions
Experience with Microsoft Excel (pivot tables, macros), PowerPoint, and healthcare analytics tools
Candidate must reside in CT, MA or NY
Preferred
Prior experience working with offshore teams is a plus
Benefits
Medical insurance
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Saisystems Health
Saisystems Health is a growing health services business that focuses on lowering costs and improving patient care outcomes.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-03-13
Company data provided by crunchbase