PayPal · 21 hours ago
Sr Manager, Internal Controls
San Jose, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$124K/yr - $213K/yr
8+ years expPayPal has been revolutionizing commerce globally for more than 25 years, empowering consumers and businesses in approximately 200 markets. The Senior Manager of Internal Controls is responsible for driving a consistent internal controls program, overseeing Business Continuity, Issue Management, and Exam Coordination while providing strategic leadership and insights to stakeholders.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Lead complex projects related to internal controls and risk management
Resolve complex problems by applying specialized knowledge in internal controls
Develop methods and procedures for new assignments to improve internal control processes
Collaborate with cross-functional teams to implement best practices in internal controls
Analyze current business trends to inform internal control strategies and improvements
Provide strategic leadership for Internal Controls across SE, ensuring consistent delivery and governance across Business Continuity, Issue Management, and Exam/Regulatory Request Coordination
Lead VP-level and senior-executive engagements, enabling clear risk storytelling, confident challenge, and alignment on prioritized actions
Embed automation opportunities into internal control processes, increasing efficiency, accuracy, and scalability
Oversee and continuously enhance Business Impact Analysis (BIA), Business Continuity Plans (BCPs), and related controls, ensuring readiness, quality, and alignment with enterprise expectations
Direct the end-to-end lifecycle of Issue Management, including identification, documentation, remediation oversight, and sustainable closure
Coordinate internal and external examinations, partnering with cross-functional teams to ensure timely, accurate, and complete responses
Drive consistency and excellence across risk deliverables through standardized methodologies, templates, and review protocols
Monitor and analyze trends across incidents, complaints, KPIs/KRIs, and control evaluation results to proactively identify areas of exposure or emerging risks
Serve as a connector between SE leadership and the Second Line, ensuring adherence to frameworks while enabling business agility
Champion continuous improvement, leveraging data, automation, and industry best practices—including proactive approaches aligned with standards such as ISO 42001
Lead and standardize execution of Internal Controls activities across the Operational Unit, ensuring alignment with enterprise policies and SE strategic objectives
Drive timely remediation of issues, Risk & Compliance Plan (RCP) actions etc ensuring sustainable fixes and strong documentation
Oversee the accuracy, timeliness, and completeness of GRC system data for the team’s area of responsibility
Support clear, up-to-date documentation (e.g., Work Instructions, methodology guides, continuity procedures)
Analyze risk indicators, dashboards, and reporting to derive insightful, actionable risk conclusions for leadership
Provide authoritative assertions on risk exposure and escalate critical risks with clarity and precision
Represent SE in first line risk forums and ensure strong connectivity to enterprise frameworks and expectations
Coach and mentor team members, fostering development, consistency, collaboration, and a high-performance culture
Qualification
Required
8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Demonstrated ability to lead complex risk-related functions in a large, matrixed environment
Experience managing multi-level teams, with a track record of building capability and driving accountability
Strong executive presence and experience engaging VP-level and above stakeholders
Proven ability to introduce and scale automation or technology-enabled improvements within control or risk processes
Preferred
The ideal candidate brings a proactive mindset, a strong command of enterprise risk practices, and the ability to lead a multi-level global team in a fast-moving environment
Familiarity with emerging AI governance frameworks (e.g., ISO 42001) is a significant plus
Familiarity with enterprise risk frameworks and emerging AI governance standards including ISO 42001 or related approaches is preferred
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-12
Financial Sector Technology
2026-01-11
Digital Trends
2026-01-11
Company data provided by crunchbase