Quadient · 1 day ago
J202601015 Product Engineer I
Milford, CT
Full-time
Hybrid
Senior Level
$65K/yr - $98K/yr
7+ years expQuadient is a company that supports businesses in their digital transformation and growth journey. As a Product Engineer, you will play a key role in shaping the lifecycle of products, driving innovative solutions, and collaborating across teams to ensure exceptional performance and customer satisfaction.
Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInformation TechnologyInsuranceLogistics
Responsibilities
Lead product launches: Represent Product Engineering and Service in go-to-market projects for new applications and solutions
Collaborate cross-functionally: Work with Marketing, Product Management, Sales, R&D, Field Service, customers, and external partners to design and refine products
Drive product development: Recommend performance standards, evaluate designs, and incorporate feedback to improve quality and reliability
Participate in product reviews: Contribute to meetings focused on performance, reliability, and quality
Lead process improvement initiatives: Manage projects with clear objectives and timelines, facilitating meetings and assigning tasks
Solve technical challenges: Independently design solutions for mechanical issues and software bugs
Enhance customer experience: Develop and modify business processes to improve satisfaction
Approve product readiness: Make pass/fail decisions for new solutions or revisions before market release
Develop software configurations: Code and configure mailing and shipping software integrated with customer back-office systems
Create technical documentation: Prepare service bulletins, advisories, knowledge base content, and training materials
Test solutions: Develop test plans and conduct lab and field beta testing to ensure compliance with regulations, specifications, and customer expectations
Engage with customers: Conduct visits as needed to ensure expectations are exceeded
Provide Tier-3 advanced technical support for new, current, and legacy products by replicating issues, identifying bugs, and developing solutions
Troubleshoot complex network connectivity issues with customer IT teams
Develop and produce customer and technical training videos and digital content
Assist in creating and reviewing technical training course materials; conduct classes as needed
Support Tier-2, Technical Training, and Field Service teams with supplemental training on new products, tools, technologies, and best practices
Qualification
Required
Associate degree in a technical field or equivalent military experience (Bachelor's degree preferred)
7+ years of advanced technical or engineering experience with B2B office equipment, PC applications, or cloud-based solutions
Ability to work independently and remotely with minimal guidance
Strong project management and problem-solving skills
Familiarity with networking tools (e.g., Wireshark) and troubleshooting network connectivity issues
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)
Comfortable working with Windows, Android, and iOS embedded mobile devices
Technical writing skills for documentation and training content
Ability to travel up to 35%
Preferred
Network+ and/or SQL certification
Experience with Salesforce and XML coding
Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company
Quadient
Quadient provides mailing equipment, business process automation, and customer experience management services.
5001-10000 employees
H1B Sponsorship
Quadient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (8)
2022 (7)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$530.67MKey Investors
MetLife Investment Management (MIM)Bank of AmericaEuropean Bank for Reconstruction and Development
2025-01-22Post Ipo Debt· $150M
2024-12-20Post Ipo Debt· $50M
2024-10-30Post Ipo Debt· $27.15M
Leadership Team
Geoffrey Godet
Chief Executive Officer
Nicole Dwyer
SVP Global Customer Success
Recent News
Company data provided by crunchbase