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HANWHA AZDEL, Inc. · 6 days ago

Quality Engineer

Forest, VA

Full-time

Onsite

Entry, Mid Level

$70K/yr - $85K/yr

2+ years exp

Hanwha Azdel Inc is seeking a Quality Engineer to help achieve customer quality and quality assurance goals. The role involves supporting customer quality initiatives, leading quality improvement projects, and collaborating with various teams to resolve quality issues and improve processes.

Manufacturing

Responsibilities

Acts as Customer Advocate by processing customer complaints in accordance with the Company’s defined processes and procedures; working with cross-functional teams to ensure appropriate and timely resolution to customer issues

Work constructively with customers to find solutions to problems

Record, track, and report out on key metrics related to customer quality

Identify improvements for:

Reducing customer defects and their impact

Customer issue resolution process

Metrics tracking and reporting

Record, track, and report out on key quality and supplier metrics

Ensure that appropriate quality assurance and control procedures are in place for product realization (i.e. appropriate PPAPs established, material requirements identified, test plans and procedures, and COAs)

Lead resolution of product quality conformance questions in a timely manner

Work constructively to help production realize goals for key metrics such as cost of quality and internal quality scrap rates

Identify improvements for:

Reducing the frequency with which defective material is produced

Reducing the frequency with which defective material is undetected

Quality processes related to the above

Drive and support projects which help Hanwha Azdel improve product quality and quality processes via the use of statistical tools and quality improvement processes

Effectively and efficiently work with cross-functional teams to identify, implement, and ensure institutionalization of solutions to complex problems