Seneca Resources · 1 week ago
Sr. / T3 Desktop Support (Asset Management)
Pensacola, FL
Contract
Onsite
Senior Level
$23/hr - $27/hr
5+ years expSeneca Resources is a staffing and consulting firm that partners with professionals to help them grow their careers. They are seeking an experienced Sr. / T3 Desktop Support professional to provide advanced support across the full lifecycle of IT assets and end-user technology services, serving as an escalation point for complex desktop issues and ensuring compliance with security and operational standards.
Information ServicesInformation TechnologyRecruitingStaffing Agency
Hiring Manager
Mohamed Afaan
Responsibilities
Serve as Tier 3 escalation support for desktop, laptop, and peripheral issues
Confirm receipt and validation of IT assets from vendors and internal sources
Identify, tag, and document assets including serial numbers, model details, manufacturers, and purchase orders
Close purchase orders and ensure asset data accuracy within IT Asset Management (ITAM) systems
Scan and update IT assets in asset management systems upon receipt and deployment
Manage onsite and offsite inventory warehousing services
Coordinate short-term and long-term asset storage based on business demand
Perform monthly and quarterly inventory audits to ensure data integrity
Provide inventory reporting and assist with asset distribution planning
Coordinate domestic and international delivery and pickup of IT equipment
Identify cost-effective shipping options while meeting service-level expectations
Ensure equipment is scanned and assigned to receiving users or entities
Maintain end-to-end traceability of data-bearing equipment
Support secure disposal and recycling of obsolete or damaged IT equipment
Perform data sanitization by removing data-storing components and batteries
Coordinate approved onsite shredding services when applicable
Maintain detailed disposal and destruction records in compliance with security guidelines
Liaise with approved IT asset disposition (ITAD) and recycling vendors
Maintain logistics and warehouse equipment (carts, pallet jacks, delivery vehicles)
Manage recycling and disposal of packaging and warehouse materials
Use ServiceNow or similar ITSM platforms to manage tickets, track inventory, and close tasks
Adapt quickly to evolving processes and implement new directives
Mentor junior support staff and promote best practices across desktop support operations
Qualification
Required
5+ years of experience in Desktop Support (Tier 3 / Senior Level) or equivalent IT support role
Strong experience with IT Asset Management (ITAM), inventory control, and logistics
Proficiency with ServiceNow or similar ticketing/ITSM platforms
Knowledge of secure handling, disposal, and recycling of IT equipment
Strong troubleshooting skills across Windows OS, hardware, peripherals, and enterprise tools
Excellent documentation, communication, and customer service skills
Ability to manage multiple priorities in a fast-paced, enterprise environment
Ability to lift and move IT equipment as required
Benefits
Comprehensive health, dental, and vision coverage
401(k) retirement plans
Company
Seneca Resources
Seneca Resources is a staffling adn recruiting agency that delivers staffing solutions to organizations in need of top technical talent.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-09-28Acquired
Leadership Team
Melissa Manley, MBA
Chief Financial Officer
Recent News
2023-06-16
Company data provided by crunchbase