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Akima · 5 hours ago

Help Desk Technician I

Herndon, VA

Full-time

Onsite

New Grad, Entry Level

Akima is a global enterprise and federal contractor with a mission to support Alaska Native communities. They are seeking a Help Desk Technician I to provide hardware support and Level 1 technical assistance to users, focusing on device imaging and equipment deployment.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

U.S. Citizen Only

Responsibilities

Provide hands-on hardware support for laptops, desktops, and related IT equipment

Perform device imaging, configuration, and deployment of Windows-based systems

Set up, replace, refresh, and decommission end-user equipment

Support systems running Windows 10/11 and Microsoft 365 applications

Respond to help desk requests via phone, email, ticketing system, and in person

Perform password resets and basic user account support

Accurately create, update, and resolve help desk tickets; escalate issues to Tier II or Tier III as needed

Assist with office moves, including workstation setup, cabling, and equipment relocation

Support company-issued devices such as monitors, docks, mobile phones, tablets, and accessories

Maintain and update IT asset inventory and equipment tracking records

Meet established service-level agreements (SLAs) and project timelines

Follow documented IT procedures and contribute to continuous process improvement

Qualification

Windows-based supportPC hardware troubleshootingDevice imagingMicrosoft 365CompTIA A+ certificationCustomer service skillsMultitaskingVerbal communicationWritten communicationTeamwork