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MSR Technology Group · 14 hours ago

Senior Collections Specialist

Fort Worth, TX

Contract

Onsite

Mid, Senior Level

$21.50/hr - $22/hr

2+ years exp

MSR Technology Group DBA Infomatics is an Inc 500/5000 corporation, and they are seeking a Senior Collections Specialist who is Spanish speaking. The role involves collecting payments on past due accounts and providing exceptional customer service while negotiating payment solutions.

Management Consulting

Responsibilities

To collect payments or offer payment solutions on past due accounts in an effort to reduce losses

Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts

Discuss and make arrangements for qualifying customers when needed

Be a consultant to our customers while providing them with an exceptional customer experience

Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements

Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment

Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken

When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):

Updating customer demographic information

In depth location of customers via internet resources

Appropriate usage/assignment of vendors (skip trace vendor, repo vendor)

Present recommendations to management regarding the final resolution for un-collectible accounts

Offer feedback and recommendations on processes currently in place and training reference materials