Gusmer Enterprises ยท 8 hours ago
IT Technician
Waupaca, WI
Full-time
Onsite
Entry Level
$26/hr - $30/hr
2+ years expGusmer Enterprises is seeking an IT Technician to provide reliable IT support across various environments. The role focuses on minimizing service interruptions, resolving technical issues, and ensuring business continuity through effective communication and documentation.
Food and BeverageWine And Spirits
Responsibilities
Accountable for providing front-line support to end users in diverse work areas, including office, laboratory, off site, and production floor environments
Monitors incoming helpdesk tickets and provides timely, accurate responses to ensure issues are resolved efficiently and quality service levels are consistently met. Builds positive relationships with end users to encourage open communication with BT
Maintains and troubleshoots hardware, software, and network infrastructure while resolving issues related to laptops, desktops, VPN/remote access, printing/scanning, endpoint protection, and business-critical applications such as Microsoft Office, ERP systems, and other business tools
Assigns and maintains network permissions
Installs, configures, and updates software applications in alignment with evolving organizational needs
Prepares and stages new equipment, installs required software, and ensures systems are updated before deployment
Collaborates with users through the transition from old systems by guiding them through migration steps, ensuring data integrity, and minimizing disruption
Creates, updates, and maintains user manuals, technical guides, and process documentation to ensure accuracy, preserving organizational knowledge, and supporting effective training
Monitors servers for warnings and critical events, including failed backups, to ensure timely issue resolution and system reliability
Maintains accurate inventory of IT equipment and ensures all tools are properly organized for access and use
Collaborates with external vendors, including IBM, Infor, and SAP, to ensure the reliability and continuity of core IT services
Maintains clear, detailed documentation of troubleshooting steps and solutions while formalizing informal practices to preserve institutional knowledge and build a knowledge base for future use
Documents workflows and processes across all locations to ensure consistency, standardization, and operational continuity
Assists with troubleshooting and maintenance of client computers and servers at other Gusmer locations
Periodically check equipment including but not limited to printers, floor workstations, laptops, desktops and other technologies that have been implemented by BT to ensure optimal performance
Assists with network setup and maintenance (switches, access points)
Performs other duties as assigned
Qualification
Required
Associate degree in Computer Science or related field required
Two years in an IT support role required (internship or academic experience acceptable)
Working knowledge of Windows desktop/server environments, Microsoft Office, databases, and client-server methodology
Basic understanding of LAN/Wi-Fi technology and troubleshooting hardware/software issues
Knowledge of server/client methodology, data storage, and virtualization concepts
Knowledge of hardware and peripheral devices including laptops, desktops, printers, scanners, and production-floor technology
Knowledge of asset lifecycle management and inventory control processes
Proficiency with Microsoft Windows 10/11 and Office suite
Skilled in troubleshooting and resolving hardware, software, and network issues across diverse environments (office, lab, off-site, production)
Effective written and verbal communication skills
Ability to install, replace, and upgrade hardware in desktops and laptops
Ability to install, configure, and update software applications and operating systems in alignment with organizational needs
Ability to standardize workflows and processes across multiple locations for operational consistency
Ability to collaborate effectively with internal teams and external vendors to achieve IT service objectives
Preferred
Experience with Microsoft SharePoint, Linux, Windows Server, and backup software preferred
Familiarity with remote support tools and helpdesk systems preferred
Company
Gusmer Enterprises
Gusmer Enterprises is a wine and spirits company offering processing aids and equipment.
201-500 employees
H1B Sponsorship
Gusmer Enterprises has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase