TalentBurst, an Inc 5000 company · 1 week ago
Customer Service Representative (Insurance)
Worcester, MA
Contract
Hybrid
Entry, Mid Level
$18/hr - $20/hr
2+ years expTalentBurst is an Inc 5000 company recognized as one of America's Top Employers. They are seeking Service Representatives to manage customer contact and provide quality service to Agents and commercial policyholders primarily via phone and email.
RecruitingStaffing Agency
Hiring Manager
Suprita Jha
Responsibilities
Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others
This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests
Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails
Provide timely, quality service to Agents, commercial policy holders, and vendors
May answers telephone inquiries from Commercial lines policy owners andAgents for certificate requests
Completes certificate of insurance and ID card requests within service level expectations
After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus
In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc
All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly
Qualification
Required
Typically have 2 or more years of related experience in the areas of Customer Service
Proficiency in operating and interpreting proprietary software programs
Possesses the knowledge to access all applicable on-line resources
Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience
Demonstrated professional telephone etiquette
Demonstrated ability to work well within a team environment
Preferred
College degree preferred but not required
Preferred working knowledge of Commercial Rating and Agency Customer Service
Company
TalentBurst, an Inc 5000 company
Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.
1001-5000 employees
H1B Sponsorship
TalentBurst, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (7)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jamie Jacobs (she/her)
Sr Vice President of Strategic Partnerships and DE&I/ESG Council
Recent News
2025-11-19
Seattle TechFlash
2025-04-17
Company data provided by crunchbase