Addison Group · 5 hours ago
Information Technology Support Analyst
Houston, TX
Full-time
Onsite
Entry Level
2+ years expAddison Group is seeking an Information Technology Support Analyst to join their Information Technology Services team. The role involves providing support to both remote and onsite personnel, troubleshooting software and hardware issues, and managing onboarding and offboarding procedures for users.
Information TechnologyRecruitingStaffing Agency
Hiring Manager
Kendall Montgomery Gross
Responsibilities
Monitor ticketing system queue and reply to Tier 1 issues
Troubleshooting software and hardware issues to both remote and onsite personnel
Onboarding new users with new hardware and software
Follow Offboarding terminated procedures
Ensure IT Storage room is well organized
Qualification
Required
2-3 Years of Experience in similar role
Microsoft OS and Active Directory
Proficient with Microsoft Office software, including Word, Excel, and PowerPoint
Proficient with Microsoft Windows 11
Basic Understanding of Networking
Understand the basics of how AD works (domain structure/Users/Groups, etc.)
Understand how AD Security, and Group Policies work
Knowledge with setting security on folders/shares
Knowledge with networking basics (TCP/IP/DHCP/DNS)
Ability to read event logs
Knowledge with Windows Task Scheduler
Knowledge of Microsoft Teams and Teams Telephony
Knowledge of File and Print Services
Preferred
up to three years of experience in the legal industry
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
H1B Sponsorship
Addison Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
Company data provided by crunchbase