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Tri Tower Telecom · 2 days ago

Client Lead & Relation Specialist

Rochester, NY

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $60K/yr

Tri Tower Telecom is a technology focused, fast-growing corporation driven by CORE values: Integrity, Quality and Reliability. The Client Lead & Relations Specialist plays a pivotal role in generating and managing leads to bolster sales and marketing efforts while enhancing relationships with customers.

HardwareTelecommunications

Hiring Manager

Danny Gibaud

Responsibilities

Responsible for identifying prospective customers through various channels, such as online research, social media, and networking events

Responsible for initiating contact with the prospects via cold calls or through email to introduce the company’s product or services

Responsible for both evaluating the prospects interest level in becoming a customer and securing a meeting with a Business Development Representative

Responsible for entering data into NetSuite and other sales-related platforms

Support and collaborate with the Business Development Team to move prospective customers through the sales process

Perform other duties as assigned

Support the Sales Team by re-engaging inactive customers to rekindle interest and encourage them to resume their relationship with the company

Support the Sales Team by providing updates to our customers regarding new products or services

Support the Sales Team by conducting customer satisfaction surveys

Perform other duties as assigned

Qualification

Lead generationCustomer relationsCRM/ERP experienceTelecom industry experienceCommunicationMultitasking skillsMicrosoft Office SuiteTeam playerOrganizational skills

Required

Responsible for identifying prospective customers through various channels, such as online research, social media, and networking events

Responsible for initiating contact with the prospects via cold calls or through email to introduce the company's product or services

Responsible for both evaluating the prospects interest level in becoming a customer and securing a meeting with a Business Development Representative

Responsible for entering data into NetSuite and other sales-related platforms

Support and collaborate with the Business Development Team to move prospective customers through the sales process

Support the Sales Team by re-engaging inactive customers to rekindle interest and encourage them to resume their relationship with the company

Support the Sales Team by providing updates to our customers regarding new products or services

Support the Sales Team by conducting customer satisfaction surveys

Perform other duties as assigned

Team player able to positively relate to diverse personalities

Excellent organizational and multitasking skills

Excellent communication skills for interacting with customers and internal team

Proficient with Microsoft Office Suite or related software

Preferred

Prior experience in customer service or client relations preferred

Prior experience in sales, lead generation, and business development highly valued preferred

CRM/ERP experience software preferred

Prior experience working in the Telecom Industry is preferred

We welcome and encourage recent graduates seeking their first professional role—this position is an excellent fit for those eager to launch their careers and grow with us